AAT Level 2 Business Environment Practice Test

Internal stakeholders are the people inside a business who have a direct interest in how it operates and its success. The best description includes those who work for the company and those who own it. Employees rely on the organization for their wages, training, and job security, while owners or shareholders have a financial stake and expect profits. Because they are part of the organization and directly affected by its performance, they are considered internal stakeholders.

Customers, regulators, and the general public interact with the business from outside. They are external to the organization although their actions or expectations can influence decisions.